We may collect the following information:
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information that we collect.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. If you believe that any information we are holding on you is incorrect or incomplete, please write or call us or email us as soon as possible. We will promptly correct any information found to be incorrect.
Charge back is possible if the services are not delivered within the agreed time period.If you have a question about charges made to your account, please contact us immediately. If the charges were made in error, we will immediately credit your account or credit card account for the appropriate amount. If you dispute the credit card charge that we charge for our services, we reserve the right to suspend your account as soon as we are informed of it. Undeserved chargeback for services received are considered theft and it hurts businesses and raises prices for consumers. Please do not request chargeback until you have spoken with our billing department. Any chargeback fees, past due fees and costs will be sent to collections. If our collection efforts fail, unpaid debts will be reported to all available credit reporting agencies and Host Abuse.
Upon receipt of proper cancellation notification, Max Web Surf will cancel said account within (2) business days unless other arrangements are made and all credit card charges or billing will cease immediately. If the account has a balance due at the time of cancellation, this balance must be paid in full before the account can be cancelled. Cancellation does not absolve the account holder of any outstanding financial obligations. Billing for the account will continue until the balance is paid in full.
MaxWebSurf's technical management team is 24-hours real-time monitoring on our servers. If any server(s) is out of service suddenly, we will carry out the following accident corrective action plans. Server monitoring hardware and software will send alert messages to our technical management team immediately. We will start the trouble shooting of server failure at the same time through remote control software. If we cannot fix the problem(s) within 10 minutes, we must visit our data centre(s) to solve the server problem(s) within 2 hours. After completion of server problem, we will generate the accident notices to all affected clients by email to explain the reason(s) and corrective action(s).